Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting and any customer issues. 

Primary Roles and Responsibilities 
1. Oversees and processes payroll; ensures payroll taxes are paid and appropriate deductions withheld.
2. Tracks employee PTO and leaves of absence, including FMLA and non-FMLA leave.
3. Recruits, interviews, and facilitates hiring of qualified job applicants for open exempt and non-exempt positions (including E-verification, background check, and drug screening processes).
4. Negotiates and oversees annual benefit renewals.
5. In conjunction with In-house Counsel and executive leadership, makes periodic revisions to Employee Handbook and trains staff on changes.
6. Attends and participates in new employee orientation, terminations and exit interviews.
7. Maintains and updates, as appropriate, employee job descriptions and organizational chart.
8. Coordinates employee and manager training, including annual safety training.
9. Assists and advises managers and directors on personnel issues.
10. Counsels employees as needed on personal and personnel issues.
11. Maintains compliance with federal, state and local laws and regulations related to employment, payroll, and employee benefits.
12. Prepares annual benefit booklets (including required employee notices).
13. Maintains payroll and personnel files in accordance with applicable law and company policies.
14. Oversees Administrative Assistants.
15. With assistance of In-house Counsel, process and manages all Workers Compensation claims and audits.
16. Supervises and coordinates annual reporting relating to payroll and employee benefits.
17. Provides oversight and support to Social Committee and Employee Events.
18. Responsible for OSHA logs and reporting; works with the Director of Construction to ensure training is completed for all field and office personnel and to support Safety Initiative.
19. Helps to drive the established Core Values of the Organization.
20. Performs other duties as assigned by the executive leadership and/or In-house Counsel.

 Necessary Experience and Skill Set 

Formal Education/Training 

Physical and Work Environment Requirements: This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.